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Willow Tree Counselling - Privacy Policy

Please take a moment to read this privacy policy. The policy outlines how I collect, store, use and remove your personal data.

Collecting personal data

This is the personal data collected by Willow Tree Counselling for each client:

Using personal data

Counselling Process

It may be necessary to contact you during the counselling process. Your preferred method of contact will be agreed during your initial session.

Your counsellor may keep brief notes from your work together during the counselling process.


Under the BACP guidelines, all practising counsellors are required to have regular supervision with a qualified counsellor. During this process, client confidentiality is assured.

Sharing personal data

If your counsellor feels that you are a risk to yourself or others, it may become necessary to share your data with a third party. Every attempt will be made to discuss any concerns with you initially, however this may not always be possible. Counsellors may be required to share personal information in response to a court order or where there are concerns over serious criminal activities.

Therapeutic Will

Your counsellor will nominate a qualified counsellor who will be able to gain limited access to your data (primarily your contact details), in case of an emergency with your counsellor during your counselling.


At no point will any of your data be used (or shared) for marketing purposes without your explicit consent.

Storing Personal Data

Your personal data is stored securely and confidentially. We use a software system to store all our client data and notes. Only your allocated therapist can access your data within the system.

Removing Personal Data

Your data will be stored for up to 7 years, after which time it will be deleted. This applies to both paper and electronic records.

Your Rights

The General Data Protection Regulations (GDPR) provides a number of rights that you have in relation to your personal data. These are the key rights provided for you:

Data Controller

For the purposes of the General Data Protection Regulations (GDPR), the data controller is Lindsay Roadnight for Willow Tree Counselling. Willow Tree Counselling is registered with the Information Commissioner’s Office (


A printed copy of this statement will be given to each client when we first meet for counselling. If we agree to continue working together, we will both sign the printed copy of this statement to evidence our consent.

Last Updated: August 2018

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